About – Jenn Huang

“We are all working on one product and towards making that product successful.”

Capabilities

Skills

Information architecture
Interaction design
Qualitative research
User interface design
User flows
UX audits
UX strategy and planning
Wireframing and prototyping
Mentions: Accessibility design, background in HTML/CSS/PlainJS and designing brand identities

Life

Collaborative
Detail-oriented
Process-driven
Team player

Design + planning tools

Design
Figma, Sketch, Adobe Suite
Prototyping
Axure, Protopie, Webflow, Framer, FIgma, InVision, HTML/CSS
Planning + strategy
Miro, JIRA, Confluence, Notion
Research
Dovetail, Airtable

Principles: What I believe in

Simplicity as a focus

The best designs, processes and approaches are not overtly complex, but rather simple and just “make sense”. Whether at work or in life, the focus should always be making things as simple as possible.

Continuous learning and improvement

“Don’t look for the big, quick improvement.” – John Woden. Small learnings and improvements on a daily basis add up over time to create big gains. #KaizenApproach

Helping others (to succeed)

I’ve been lucky enough to have great mentors and talented colleagues who I’ve learned so much from and supported me through the years, and I do my best to pay it forward by helping guide and mentor people (currently @ ADPList).

Real transformation and change takes patience, time and effort

One step at a time. Celebrate each small success along the way. Learn from your failures and be better the next time. Keep challenging the status quo. And don’t ever lose sight of the big picture and the end goal.

User-centred process: How I work

No.

Get a clearer picture and easily identify the problems or problem areas the business and product face by asking questions first.

WHAT is the problem we are trying to solve?
WHO are we solving the problem for?
WHAT is the business goal or objective?
HOW does this impact the user AND the business?
WHAT data do we have that shows or supports the problem?
ARE we solving the right problem?

No.

Come up with a prediction I can prove or disprove using more research and experimenting.

If we [create this experience]
For [persona]
Then we will [achieve this outcome].

No.

Think of possible small experiments to test out my hypothesis, and define what I want to learn from each experiment.

What is the smallest experiment I can learn from?
What are the key indictors that spell success?

No.

Involve users.
Involve the key stakeholders in the business.
Involve product and engineering.

Keep everyone informed from the start and aligned moving forward. Continuous design workshops, user testing, A/B testing, and qualitative interviews all become part and parcel at this stage of the work until I find a solution that I have good enough confidence in.

No.

Knowledge sharing is essential for the product to be successful. Engaging people and asking for feedback through throughout the process builds great relationships by promoting transparency and fostering a good team culture within the business.

About Me