Work I've done
SCW Onboarding
Improving customer and user onboarding towards a more self-service and personalised approach
Enter password
IR Global Experience Language
Unifying the user experience across IR's different product lines
Enter password
Improving customer and user onboarding towards a more self-service and personalised approach
Enter password
Unifying the user experience across IR's different product lines
Enter password
In the fast paced crazy world of product creation it is very easy to land up with beautify bits that don't work together as a whole. This is where you need someone like Jenn. I feel that Jenn really enabled us because of her: Principled approach: Thanks to the alignment initiatives and practices she rolled the teams were able to move a lot faster and the reduction in ambiguity meant more time could be spent on creative value adding work. The level of product experience consistency was also greatly improved, Hunger to understand: For Jenn understanding the why, the end objective is always paramount. It is because of her passion to deliver value that we were guided to created experiences to delight, Ability to connect: Skill and passion are nothing if you are not able to communicate and influence.
I had the pleasure of working with Jenn on a number of digital projects at IR, most recently as part of the team redesigning and updating the marketing website where she really impressed me with her high standards and work ethic. Jenn brought invaluable experience of understanding the customer journey and how to map the website IA/content to the user experience we wanted to achieve for key personas.
Jenn also coached the marketing team on user interviewing and usability testing empowering us to validate the assumptions we had made which has left a lasting legacy.
It's rare to cross paths with a designer like Jenn. No matter what questions, problems, or challenges you throw at her, she's always game, and she always delivers. She's very well-versed in UX, UI, front-end, and most importantly she understands the business needs of the company and technical requirements of everything she touches. As a UX designer, she has been a great colleague and mentor; as a person, I really admire her work ethics and tenaciousness. She always seeks to understand first, and is never one to shy away from learning complex topics or studying 500-page research material if it meant she can better understand how her users feel and exceed their expectations. It's been a pleasure working and learning from her.
